Policies
Unlocked by Centrell – Refund Policy
Effective Date: 03/30/26
At Unlocked by Centrell, all services are time-based and reserved specifically for each client. Because of this:
No Refunds
All sales are final. We do not offer refunds on any booked massage services.
Cancellations & Rescheduling
We require at least 48 hours’ notice to cancel or reschedule your appointment.
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Cancellations made 48 hours or more in advance may be rescheduled.
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Cancellations made less than 48 hours before the appointment will result in the full service fee being charged.
No-Shows
Clients who fail to show up for their appointment will be charged 100% of the service cost.
By booking a service, you agree to this policy.
Unlocked by Centrell -Privacy policy
respect your privacy and is committed to protecting your personal information.
We may collect:
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Name
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Appointment/booking details
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Payment information (processed securely through third-party providers)
Our website uses cookies to:
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Enhance user experience
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Track website performance
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Support booking functionality
You can disable cookies in your browser settings at any time.
Your Rights
You may request to:
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Access your data
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Correct your data
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Delete your data
To do so, contact us at centrellcooley@gmail.com.
Terms and Conditions
By accessing or booking services through Unlocked by Centrell, you agree to the following terms:
Services
Unlocked by Centrell provides professional massage therapy services. All services are for relaxation and wellness purposes only.
Payment
Full payment is required at the time of booking unless otherwise stated.
Refund Policy
All sales are final. Please refer to our Refund Policy for full details.
Appointments
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Clients must provide at least 48 hours’ notice for cancellations or rescheduling
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Late arrivals may result in reduced session time
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No-shows will be charged in full